Question 1

What do I need to register on vpvip?

Accepted Answer

To register on vpvip, you'll need: a valid email address, a Bangladeshi mobile number, and you must be at least 18 years old. Registration is completely free and takes just 2–3 minutes. After signing up, you'll need to verify your account via email and mobile OTP.

Question 2

Can I open multiple accounts with one mobile number?

Accepted Answer

No. Each mobile number and email address can only be used to register one vpvip account. Opening multiple accounts against our policy may result in all accounts being suspended. Play fair and transparent.

Question 3

How do I verify my account after registering?

Accepted Answer

After registration, a verification code will be sent to your email and mobile number. Enter the code in the designated field and your account will be activated. If you don't receive the code, click "Resend" or contact support.

Question 4

How do I recover my password if I've forgotten it?

Accepted Answer

On the login page, click the "Forgot Password?" link. Enter your registered email or mobile number. A recovery link or OTP will be sent to you. Use it to set a new password. The entire process takes less than 5 minutes.

Question 5

Which payment methods can I use to deposit on vpvip?

Accepted Answer

All the most popular payment methods in Bangladesh are supported: bKash, Nagad, Rocket and direct bank transfer. Deposits via all methods are credited to your account instantly. The minimum deposit is just BDT 10.

Question 6

How long does it take for a deposit to appear in my account?

Accepted Answer

Deposits via bKash, Nagad, and Rocket are usually instant or credited within 5 minutes. Bank transfers may take longer due to bank processing times. If your deposit hasn't arrived after 15 minutes, please contact support.

Question 7

Are there any fees for deposits?

Accepted Answer

vpvip charges no extra fees on deposits. However, your payment provider (e.g., bKash) may apply their own transfer fees in accordance with their own policies.

Question 8

What are the minimum and maximum deposit amounts?

Accepted Answer

The minimum deposit is just BDT 10. The maximum deposit depends on your account verification level and payment method. A daily maximum limit typically applies and can be viewed in your account dashboard.

Question 9

How do I claim the welcome bonus?

Accepted Answer

When you register for the first time and make your first deposit, a 100% welcome bonus is automatically credited to your account — no separate application or promo code required. The bonus can be used across all games.

Question 10

Are there any conditions for withdrawing a bonus?

Accepted Answer

Yes, bonuses cannot be withdrawn directly. Each bonus comes with a specific wagering or rollover requirement (e.g. 20x or 30x), meaning the bonus amount must be wagered a set number of times before a withdrawal can be made. Full details are available in the Terms & Conditions.

Question 11

Are daily and weekly bonuses available?

Accepted Answer

Yes, vpvip regularly offers existing members daily reload bonuses, weekly cashback, and special seasonal promotions. Log in to view your personalised offers. Loyalty programme members enjoy even greater rewards.

Question 12

How does the referral bonus work?

Accepted Answer

Share your referral code with a friend. When they register on vpvip and make their first deposit, you both receive a bonus. Your referral code can be found in your account dashboard.

Question 13

What types of games are available on vpvip?

Accepted Answer

vpvip offers 5000+ games including slots, Live Casino (baccarat, roulette, blackjack), Sports Betting, bingo, virtual games, table games, and much more — with new games added regularly.

Question 14

Can I try games for free?

Accepted Answer

Most slots games can be played in demo mode – no registration required. It's a great way to get familiar with the game. However, Live Casino and Sports Betting require real money to play.

Question 15

What happens if I lose my internet connection during a game?

Accepted Answer

If you lose connection during a game, the session will attempt to restore once your connection is back. Most games allow you to resume from where you left off. If you experience any issues, please contact support.

Question 16

How long does a withdrawal take?

Accepted Answer

Withdrawals are usually processed within 5–30 minutes. bKash and Nagad are the fastest – nearly instant. Your first withdrawal may take slightly longer due to identity verification.

Question 17

What is the minimum withdrawal amount?

Accepted Answer

The minimum withdrawal amount is BDT 100. The maximum withdrawal limit depends on your account verification level. Fully verified accounts are eligible for higher withdrawal amounts.

Question 18

Are there any fees for withdrawals?

Accepted Answer

vpvip does not charge any withdrawal fees. However, your payment provider may apply their own transaction fees depending on the method used.

Question 19

Is vpvip safe? Is my information secure?

Accepted Answer

Yes, vpvip uses 256-bit SSL encryption – the same standard used by banking systems. Your personal information and financial transactions are fully encrypted. Data is never shared with third parties.

Question 20

How do I enable two-factor authentication (2FA)?

Accepted Answer

Go to your account settings and find the 2FA option under the "Security" section. You can enable it via SMS or Google Authenticator. Once 2FA is active, no one can access your account even if they know your password.

Question 21

Will vpvip staff ever ask for my password?

Accepted Answer

No, never. No vpvip staff or representative will ever ask for your password, OTP, or full payment details. If you receive such a request, treat it as fraud and contact support immediately.

Question 22

Where can I download the vpvip app?

Accepted Answer

The vpvip app is available on our website's App page Available for download for both Android and iOS devices.

Question 23

Does the app offer all the same features as the website?

Accepted Answer

Yes, the app gives you full access to all games, deposits, withdrawals, bonuses, and support. Additional features include Face ID/Fingerprint login and push notifications.

Question 24

Is there any charge for downloading the app?

Accepted Answer

No, the vpvip app is completely free to download and use. All you need is an internet connection.

Question 25

How do I set gaming limits?

Accepted Answer

Go to the "Responsible Gaming" section in your account settings, where you can set daily, weekly, or monthly deposit limits as well as time limits. Limit reductions take effect immediately. For more details, visit our Responsible Gaming page available.

Question 26

What is a cooling-off period or self-exclusion, and how do I use it?

Accepted Answer

A cooling-off period is a short-term break (1–30 days), while self-exclusion means closing your account for a longer period (6 months or more). Both can be activated from your account settings, are free of charge, and take effect immediately.

Question 27

Can users under 18 open an account?

Accepted Answer

No. vpvip strictly enforces an 18+ policy. Users under 18 are not permitted to create an account. Age verification is carried out, and any violation will result in the account being suspended.

Vpvip FAQ – All Your Questions Answered in One Place

Browse by Category

Maximum Security

Quick Transactions

24/7 Support

Exciting Bonus Program

5000+ Diverse Games

Responsible Gaming Tools

Contact Support

Got your answer? Get started now!